Terms and Conditions for Gardeners Totteridge

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Totteridge. By making a booking, accepting a quotation, or allowing work to proceed, the customer agrees to be bound by these terms. They are written to provide clear expectations for both parties, covering the booking process, payment terms, cancellations, liability, waste handling, and the legal framework that applies to the service. These terms apply to domestic and commercial customers unless otherwise agreed in writing.

The purpose of these terms is to ensure that each Totteridge gardening service is delivered fairly, safely, and with a clear understanding of responsibilities. Gardening work can vary depending on season, site conditions, plant health, access, weather, and the condition of outdoor spaces. For that reason, estimates and service descriptions are based on the information available at the time of booking. If the scope changes once work begins, revised terms may be required before additional work is carried out.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer. The expression garden services in Totteridge includes, where applicable, lawn care, hedge cutting, planting, pruning, clearance, seasonal maintenance, weeding, and related outdoor labour. These terms should be read together with any written quotation, invoice, or agreed service specification.

1. Booking Process

All bookings are subject to availability. A booking is normally made after an enquiry, a review of the requested work, and the issue of a quotation or estimate. Any quotation is based on the information provided by the customer and may be updated if site conditions differ from what was described. For example, the presence of excessive overgrowth, hidden debris, difficult access, or additional waste may affect the final scope. A booking is only confirmed when the customer accepts the quotation or estimate and, where required, pays any deposit requested.

When arranging a Totteridge gardener service, you must provide accurate and complete information about the property, the work required, access arrangements, parking limitations, pets, hazards, and any relevant restrictions. If you fail to disclose information that materially affects the work, we may adjust the price, revise the schedule, or decline the booking. If attendance is arranged for a fixed time, you should ensure access is available at the agreed time. Delays caused by lack of access may result in additional charges or postponement of the visit.

We may communicate booking confirmations, changes, and service details by email, text message, or other written means. It is your responsibility to check that the booking details are correct and to notify us promptly of any errors. If the work requires specialist equipment, additional labour, or coordination with third parties, this must be agreed before the service starts. We reserve the right to refuse or suspend a booking where the request is unsafe, unlawful, outside our capabilities, or inconsistent with these terms.

2. Prices and Payment Terms

Prices may be quoted as a fixed fee, hourly rate, day rate, or a combination of these depending on the type of work. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. A written quotation remains valid for the period stated in it, or if no period is stated, for a reasonable time. Any estimate is indicative only and may change if the actual work differs from the initial description. Gardeners Totteridge may issue a revised quotation if unexpected work, materials, or time are required.

Payment terms will be set out on the quotation or invoice. In many cases, payment is due on completion of the work, though some services may require part payment in advance, especially where materials are ordered or larger jobs are scheduled. Accepted payment methods may include bank transfer or other agreed non-cash methods. If payment is not made by the due date, we may charge interest and reasonable recovery costs in line with applicable UK law. We also reserve the right to suspend future services until outstanding balances are cleared.

Any deposit paid is used to reserve time and resources for your booking. Unless otherwise agreed, deposits are non-refundable where cancellation occurs after work has been scheduled, particularly where materials have already been purchased or labour has been allocated. If the final amount differs from the original estimate because the job took longer, required extra disposal, or involved additional tasks agreed on site, the final invoice will reflect the revised scope. The customer must review and settle invoices promptly and keep records of payment for their own reference.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type and size of the job. For standard visits, at least 24 hours’ notice is preferred; for larger projects, more notice may be needed. If you cancel too late, or fail to provide access on the agreed date, you may still be charged in full or in part for time reserved, travel undertaken, and any materials already purchased. This applies whether the work is regular maintenance or a one-off gardeners Totteridge service.

We may also need to cancel or reschedule due to weather conditions, illness, equipment failure, safety concerns, or circumstances beyond our reasonable control. Where possible, we will offer an alternative appointment. We are not responsible for losses arising from unavoidable delays caused by factors outside our control, including severe weather, traffic disruption, or third-party interference. If a job must be postponed due to unsafe conditions, we will act reasonably and communicate the revised plan as soon as practicable.

If a booking is cancelled after materials have been ordered specifically for your job, those material costs may be charged to you unless they can be returned without loss. Likewise, if work has already started, you must pay for the proportion of services completed and any costs incurred up to the point of cancellation. A cancellation does not remove your obligation to pay any outstanding sums due under these terms.

4. Service Standards and Customer Responsibilities

We aim to carry out all work with reasonable care and skill, using appropriate tools and methods for the task. However, gardening outcomes can be affected by the season, weather, the condition of plants or soil, and matters outside our control. As a result, services are provided on a best-efforts basis where living plants, turf, and natural materials are involved. The customer acknowledges that pruning, clearance, planting, and maintenance work may produce varied results depending on existing conditions.

You are responsible for ensuring that the working area is reasonably safe and accessible. This includes removing or securing valuables, informing us of underground services or hidden hazards, and ensuring that pets, children, and other occupants are kept away from operational areas where necessary. If you instruct us to work near fragile items, structures, or planted areas, you accept the risk of normal incidental contact that can occur during garden work. Please note that a Totteridge gardening service may involve equipment noise, debris, and temporary disturbance.

We may decline to perform tasks that present a health or safety risk, that appear unlawful, or that could damage protected plants, trees, or property. If you request changes during the visit, we may agree them only if they are feasible within the booked time and scope. Any verbal agreement made on site should be treated as part of the booking if reasonably documented, but the written invoice or quotation will remain the primary record of what has been agreed.

5. Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited under UK law. Subject to that, our liability is limited to losses that are a foreseeable result of our breach of contract or negligence. We will not be liable for indirect, special, or consequential losses, including loss of profit, loss of enjoyment, or loss arising from business interruption, unless the law requires otherwise.

In relation to plant care, gardening involves natural risk. We do not guarantee that all plants will survive transplantation, pruning, treatment, or seasonal stress. Similarly, we are not responsible for issues arising from pre-existing disease, pests, drought, frost, poor soil conditions, structural defects, or inaccurate information provided by the customer. If damage occurs because of hidden defects or pre-existing weaknesses, our liability is limited to the extent that we could reasonably have prevented the damage by using normal care and skill.

Where we supply materials or arrange their purchase, any manufacturer warranties or supplier terms may apply separately. If goods are damaged before handover, or if work is defective due to our error, we will use reasonable efforts to correct the issue within a reasonable time. Our total liability for any claim connected with a particular job will not exceed the amount paid for that specific service, except where such limitation is not permitted by law.

6. Waste Regulations and Site Clearance

Garden waste handling is carried out in accordance with applicable UK waste management requirements. Waste created during the service may include grass cuttings, branches, leaves, soil, weeds, and similar organic material. Unless otherwise agreed, we may collect, sort, and remove waste generated by the work, but the customer remains responsible for ensuring that waste disposal arrangements are lawful and suitable for the site. We may refuse to remove items that are hazardous, contaminated, or not covered by the agreed service.

Waste must be separated and handled responsibly. Where garden waste is removed by us, it may be transported for composting, recycling, or disposal through authorised facilities. The customer agrees not to require us to dispose of waste unlawfully, including fly-tipping, mixing prohibited materials with green waste, or placing controlled waste into unsuitable containers. If waste disposal fees, tipping charges, or special handling costs apply, these may be added to the invoice. Any additional charge will usually depend on volume, weight, or disposal category.

We are not responsible for waste left on site by third parties, tenants, neighbours, or previous contractors unless we have expressly agreed to remove it. If the service includes clearance, it refers only to the items listed in the quotation or those reasonably incidental to the agreed work. The customer is encouraged to tell us in advance about rubble, timber, old pots, chemicals, or sharp materials, as these may require separate handling and could affect pricing and scheduling.

7. Complaints, Changes, and Force Majeure

If you believe the service has not been carried out in line with these terms, you should notify us within a reasonable time after completion. We may ask for details, photographs, or access to inspect the issue. Where a problem is confirmed and we are at fault, we may offer a remedy such as re-performance of the service, a price adjustment, or another reasonable solution. This process does not affect your statutory rights.

We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of your booking will normally apply to that booking unless a later version is agreed in writing. No waiver of any term will be effective unless confirmed in writing. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including extreme weather, accidents, strikes, fuel shortages, public emergencies, civil disruption, or acts of third parties. Where such an event occurs, obligations will be suspended for the period of the delay and resumed as soon as reasonably possible. If the event continues for an extended period, either party may seek to cancel the affected booking on fair terms.

8. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising out of or in connection with a booking, quotation, payment, or service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By engaging Gardeners Totteridge, you acknowledge that these terms form the basis of the agreement between the parties and apply to the extent permitted by law.

The customer’s acceptance of a quotation, scheduled visit, or invoice indicates agreement to these terms in their current form.